Ryedale Vineyards Privacy Policy

Our contact details

Name: Ryedale Vineyards
Address: Farfield Farm, Westow, YO60 7LS
Phone Number: 01653 658035
E-mail: info@ryedalevineyards.co.uk

The type of personal information we collect

We currently collect and process the following information:
Personal identifiers, contacts and characteristics (for example, name and contact details)
  • Email addresses
  • Website user statistics

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the
following reasons:
  • Vine Adopters Contact Details
  • Volunteer Pickers Contact Details
  • Harvest Newsletter (Once Annually)
  • Bookings for tours, tastings, private events
  • Bookings for staying with us
  • General enquiries
  • Goods bought online, on site or via telephone
We also receive personal information indirectly, from the following sources in the following
scenarios:

If you message us via social media platforms such as Facebook, Twitter Instagram, etc.
We use the information that you have given us in order to contact you regarding but not
limited to:
  • Reminders of up-coming stays, tours and tastings that you have booked with us
  • Automatic confirmation of bookings on tours, tastings immediately after booking
  • Automatic confirmation of goods bought online
  • Request for volunteers during harvest season
  • Responding to enquires you have sent us
  • Send out goods via our online store to your chosen address
We will not share this information with anyone unless you explicitly ask us to.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on
for processing this information are:
  • Your consent.
You are able to remove your consent at any time. You can do this by
contacting info@ryedalevineyards.co.uk

How we store your personal information

Your information is securely stored on a server which is secured by a third party.
We keep your personal contact details, addresses for 12 months. We will then dispose your
information by deleting this from our server.
We keep email addresses for 24 months if no contact has been received and dispose of this
by deleting your address from our contact’s list.
Website user statistics are non-identifying. These are automatically deleted from the
website analytics server after 12 months rolling.

Your data protection rights

Under data protection law, you have rights including:
  • Your right of access - You have the right to ask us for copies of your personal information.
  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
  • You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
  • Please contact us at info@ryedalevineyards.co.uk or ring us on 01653 658035 if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a
complaint to us at info@ryedalevineyards.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

     
    Cookies

    We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services. 

    A "cookie" is a small piece of information that a website assign to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enable automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services. 

    The Site uses the following types of cookies:

    a. 'session cookies' which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed; 

    b. 'persistent cookies ' which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in; 

    c. 'third party cookies' which are set by other online services who run content on the page you are viewing, for example by third party analytics companies who monitor and analyze our web access.

    Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.

    We also use a tool called “Google Analytics” to collect information about your use of the Site. Google Analytics collects information such as how often users access the Site, what pages they visit when they do so, etc. We use the information we get from Google Analytics only to improve our Site and services. Google Analytics collects the IP address assigned to you on the date you visit sites, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.